Terms & Conditions

1. About Arun Watchworks

Arun Watchworks is a specialist watch repair workshop operating at 502 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. We offer three service tiers: Quick Diagnostic & Battery Service, Standard Movement Service, and Complication & Restoration Work. These terms apply to all services.

2. Intake and Service Agreement

When you bring a watch to us, our technician will carry out a brief initial inspection and issue a written intake form. This form records:

• The watch's condition at the time of intake
• The service tier or scope agreed upon
• The quoted price, including any agreed additions
• The estimated completion timeframe
• Your contact details for progress updates

Signing or approving the intake form constitutes your agreement to proceed with the service on the stated terms. If the scope or cost needs to change after work begins, we will contact you before continuing.

3. Pricing and Payment

3.1 Quoted Prices

Our three service tiers are priced as follows at the time of publication:

For Complication & Restoration Work, a full scope and price is agreed in writing with you before work proceeds. No work beyond the Standard tier begins without your explicit written approval of the final quote.

3.2 Additional Costs

Where inspection reveals additional work or parts beyond the agreed scope, we will notify you, provide a revised quotation, and wait for your written approval before proceeding. We will not exceed the approved amount without further consent.

3.3 Payment

Payment is due in full upon collection of the watch. We accept cash (Thai Baht) and major bank transfers. Watches remain in our custody until full payment has been received. We provide a receipt for all completed services.

4. Turnaround Times

Estimated completion times are stated in good faith based on normal workshop conditions and parts availability. They are not binding commitments. We will inform you promptly if a significant delay arises, and we will not proceed with additional charges as a result of any delay on our part.

If your watch requires a part that is not held in stock, we will advise you of the expected sourcing time before you decide whether to proceed.

5. Care of Your Watch

5.1 Intake Records

We photograph and document the condition of every watch at intake. These records serve as an accurate record of the watch's state when received.

5.2 Handling

Watches are handled by trained technicians in a controlled workshop environment. Access to watches in progress is restricted to staff directly involved in the service.

5.3 Pre-existing Condition

We will not be held responsible for faults, damage, or deterioration that were present at the time of intake and recorded as such on the intake form. Where a pre-existing condition is identified that may affect the outcome of the service, we will draw this to your attention before work begins.

5.4 Vintage and Fragile Pieces

For watches of significant age or fragility, we discuss risks with you at intake. Service on such pieces proceeds only with your full informed agreement and is subject to additional terms noted on the intake form.

6. Post-Service Follow-Up

Following completion of service, we offer the following follow-up periods during which we will investigate and address any fault directly related to the work carried out:

• Quick Diagnostic & Battery Service — 3 months
• Standard Movement Service — 12 months
• Complication & Restoration Work — 18 months, or as specified in the individual scope document

This follow-up commitment applies only to the specific work carried out, not to unrelated faults or to damage resulting from impact, water ingress beyond the tested resistance level, or misuse after collection.

To raise a follow-up concern, please contact us at [email protected] or visit the workshop with your receipt.

7. Uncollected Watches

We will contact you when your watch is ready for collection. If a watch is not collected within 90 days of the completion notification, we reserve the right to charge reasonable storage fees. We will make reasonable efforts to contact you before taking any further steps.

Watches left uncollected for more than 12 months, with no response to our communications, may be treated in accordance with applicable Thai civil law regarding abandoned property. We will document all attempts to reach you before any such step.

8. Cancellation

You may cancel a service at any time before work has begun. Once work has begun, we reserve the right to charge for labour and any parts already sourced specifically for your watch. If you wish to cancel, please contact us as early as possible and we will discuss the situation with you fairly.

9. Limitation of Liability

Our liability in connection with any service is limited to the cost of that service, as paid by you. We are not liable for any indirect loss, consequential damage, or loss of use arising from a watch being in our care or from a service outcome. This does not affect your statutory rights under Thai consumer protection law.

Nothing in these terms limits our liability for death, personal injury, or loss caused by our negligence or by fraud.

10. Privacy and Your Data

Personal data collected during intake and service is handled in accordance with our Privacy Policy, which forms part of these terms. Data is held securely and used only for service-related purposes.

11. Governing Law

These terms are governed by the laws of Thailand. Any dispute arising from a service engagement will first be addressed by direct discussion between you and Arun Watchworks. If a resolution cannot be reached, the matter may be referred to the competent courts of Bangkok, Thailand.

12. Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page with a revised date. Changes do not affect services already agreed and in progress at the time of the update.

13. Contact